1. These general terms and conditions (hereinafter referred to as the "terms and conditions") are issued pursuant to Section 1751 et seq. Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”)
Lukáš Vaculčík
Company ID: 87428393
with registered office:
V Jezírkách 1538/2
Praha 11
14900
Česká republika
A natural person registered in the Trade Register.
contact details:
info@edenzo.cz
+420 776 587 635
edenzo.cz
(hereinafter referred to as the “Seller”)
2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside of their business activities as a consumer or within their business activities (hereinafter referred to as: "buyer") via a web interface located on the website available at the Internet address edenzo.cz (hereinafter referred to as the "online store").
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in the Czech language.
1. Information about goods, including the prices of individual goods and their main features, is provided for individual goods in the catalog of the online store. The prices of the goods are stated including value added tax, all related fees and costs for returning the goods, if the goods cannot be returned by normal postal means by their nature. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually agreed conditions.
2. All presentation of the goods placed in the online store catalog is informative in nature and the seller is not obliged to conclude a purchase contract regarding these goods.
3. Information on the costs associated with packaging and delivery of the goods is published in the online store. Information on the costs associated with packaging and delivery of the goods stated in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.
1. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the basic rate.
2. The buyer orders goods in the following ways:
3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.
4. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the "Confirm order" button. The data specified in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that he has read these terms and conditions.
5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded only after the seller accepts the order. Notification of acceptance of the order is delivered to the buyer's email address. / Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is considered to be the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded by the seller's confirmation of the order to the buyer's email address.
6. If the seller cannot meet any of the requirements specified in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.
7. All orders accepted by the seller are binding. The buyer may cancel the order until the buyer receives a notification of acceptance of the order from the seller. The buyer may cancel the order by phone to the seller's phone number or email specified in these terms and conditions.
8. In the event that there was an obvious technical error on the seller's part when indicating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer was sent an automatic confirmation of receipt of the order according to these terms and conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to his/her email address. The amended offer shall be considered a new draft purchase contract and the purchase contract shall in such case be concluded by confirmation of acceptance by the Buyer to the Seller's email address.
1. Based on the Buyer's registration in the online store, the Buyer may access his/her customer account. The Buyer may order goods from his/her customer account.
2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, especially if the Buyer no longer uses his user account, or if the Buyer breaches his obligations under the purchase contract and these terms and conditions.
6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs associated with delivery of the goods.
3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 7 days of concluding the purchase contract.
4. In the case of payment via a payment gateway, the buyer shall proceed according to the instructions of the relevant electronic payment provider.
5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.
6. The seller does not request any advance payment or other similar payment from the buyer in advance. Payment of the purchase price before the goods are shipped is not an advance payment.
7. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure then no later than within 48 hours.
8. The goods are delivered to the buyer:
9. The choice of delivery method is made when ordering the goods.
10. The costs of delivering the goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the seller's order confirmation. If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
11. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to accept the goods upon delivery. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
12. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
13. The seller will issue the buyer a tax document - invoice. The tax document is sent to the buyer's email address./The tax document is attached to the delivered goods.
14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.
1. The buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days
3. The buyer may not withdraw from the purchase contract, among other things:
4. In order to comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. To withdraw from the purchase contract, the buyer can use the sample withdrawal form provided by the seller. The buyer shall send the withdrawal from the purchase contract to the seller's email or delivery address specified in these terms and conditions. The seller shall confirm receipt of the form to the buyer without delay.
6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of the withdrawal from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.
7. If the buyer withdraws from the contract, the seller shall return to him without delay, but no later than within 14 days of the withdrawal from the contract, all funds, including delivery costs, that he has received from him, in the same way. The Seller shall return the received funds to the Buyer in another way only if the Buyer agrees to this and if this does not incur additional costs.
8. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall return the costs of delivery of the goods to the Buyer in the amount corresponding to the cheapest method of delivery offered.
9. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the goods to him or proves that he has sent the goods to the Seller.
10. The Buyer must return the goods to the Seller undamaged, unworn and uncontaminated and, if possible, in the original packaging. The Seller is entitled to unilaterally offset the claim for compensation for damage incurred to the goods against the Buyer's claim for refund of the purchase price.
11. The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has discontinued the production or import of goods. The Seller shall immediately inform the Buyer via the email address specified in the order and shall return all funds, including delivery costs, received from the Buyer under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the Buyer.
1. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
2. If a defect becomes apparent within six months of the buyer taking over the goods, it is assumed that the goods were defective upon receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price for a defect for which a lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.
3. In the event of a defect, the buyer may submit a complaint to the seller and request:
4. The buyer has the right to withdraw from the contract,
5. The seller is obliged to accept the complaint at any establishment where the complaint can be accepted, or at the registered office or place of business. The seller is obliged to issue the buyer with a written confirmation of when the buyer exercised the right, what the content of the complaint is and what method of handling the complaint the buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
6. The seller or an employee authorized by him shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of the complaint is considered the moment when the buyer's will is expressed (the exercise of the right from defective performance) to the seller.
7. The seller informs the buyer about the result of the complaint to the buyer's email address.
8. The buyer does not have the right from defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
9. In the event of a justified complaint, the buyer has the right to compensation for the costs incurred in connection with the complaint. The buyer may exercise this right with the seller within one month after the expiration of the warranty period.
10. The buyer has the choice of the method of complaint.
11. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
12. Other rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaint procedure.
1. The contracting parties may deliver all written correspondence to each other via electronic mail.
2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the website http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. The seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out by the relevant trade licensing authority within its scope of competence. The Czech Trade Inspection Authority, to a limited extent, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.
1. All agreements between the seller and the buyer are subject to the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.
3. All rights to the seller's website, in particular copyright to the content, including the layout of the page, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the seller.
4. The seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. When using the online store, the buyer may not use procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.
5. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
7. The seller may change or supplement the text of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
8. The appendix to the terms and conditions is a sample form for withdrawal from the contract.
These terms and conditions shall enter into force on 1 October 2025